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MR. AIR NYC

Residential Comfort Advisor/In-Home Building Science Consultant

Location: New York City, NY -- Serving Brooklyn, Manhattan, and Queens

Sell Certainty, Not Just Systems.

MR. AIR NYC is a high-performance HVAC and building science company serving New York City's Brownstones, townhomes, historic properties, and premium residential clients. We specialize in thoughtful, engineered comfort solutions that improve energy efficiency, indoor air quality, and long-term home performance. Our approach is consultative, technical, and built around trust.

We are hiring a Residential Comfort Advisor to meet with homeowners, evaluate their comfort concerns, and guide them through premium HVAC and building performance solutions. This is not a traditional \"pushy sales\" role. We are looking for someone who can listen, educate, build trust, and translate technical information into clear benefits for the client.

You will work with homeowners, internal field teams, and engineering support to present solutions based on diagnostics, load calculations, 3D scanning, building science principles, and the unique realities of NYC homes. This role is a strong fit for someone with in-home sales, high-end client service, construction, design, remodeling, real estate, architecture, or even event/wedding planning experience where communication, coordination, and client confidence are critical.

Key Responsibilities

Conduct in-home consultations with homeowners in Brownstones, townhouses, historic homes, and high-value residential properties
Build trust quickly with clients by listening carefully, asking the right questions, and explaining solutions clearly
Evaluate comfort concerns, property conditions, system needs, and project goals
Use company tools, digital documentation, photos, 3D scanning, and client communication systems to support the sales process
Work with the technical and engineering team to present properly designed HVAC and building performance solutions
Explain the features, advantages, and benefits of premium systems in a way clients can understand
Help clients understand long-term value, indoor air quality, energy efficiency, comfort, and property protection
Present maintenance plans, seasonal protection options, and long-term service opportunities
Maintain accurate notes, follow-ups, estimates, project details, and client communication through company systems
Represent MR. AIR NYC with professionalism, warmth, and confidence in every client interaction

Qualifications

Sales experience is preferred, but strong client-facing experience from other industries will be considered, including wedding planning
In-home sales, HVAC, remodeling, construction, architecture, design, real estate, luxury service, or event planning experience is a plus
Strong communication skills and ability to explain technical ideas in simple, confident language
Professional presentation and ability to work with high-end residential clients
Technical aptitude and willingness to learn HVAC, building science, home performance, and energy retrofit concepts
A construction background or technical education is a plus
Comfortable using tablets, apps, CRM systems, photo documentation, and digital communication tools
Valid driver's license with a clean driving record required
Reliable transportation required.
Must be able to pass a background check and applicable employment screening in accordance with company policy and local law

Pay and Benefits

Job Type: Full-Time, W-2 Employee
Base pay during the initial training/onboarding period: $50.000 - $60.000, then transition into commission-based compensation with realistic earnings from $75.000 to $150.000+
Uncapped commission opportunity
High-quality inbound leads from homeowners looking for specialized HVAC and historic home solutions
Training in consultative sales, building science, system design, and MR. AIR NYC's sales process
After successful completion of the probationary period:
Paid time off
Paid holidays
Health insurance available, with company contribution
IRA retirement plan with company match
Long-term growth opportunities as the company expands its residential comfort and building performance division

Why MR. AIR NYC

MR. AIR NYC gives the right salesperson something rare: a premium service, a strong technical team, and a clear reason to stand apart from competitors. You will not be selling cheap equipment or one-size-fits-all solutions. You will help homeowners make smart, lasting investments in comfort, efficiency, air quality, and property value. This is a strong opportunity for someone who wants to grow into a trusted advisor role in New York's luxury residential HVAC market.

MR. AIR NYC encourages applications from qualified candidates of all backgrounds and experiences.

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Residential Comfort Advisor / In-Home Building Science Consultant — Mr. Air NYC

\n\n

Position summary

The Residential Comfort Advisor / In-Home Building Science Consultant is a field sales role responsible for originating, developing, and closing new residential business through direct prospect engagement, in-home assessments, and solution-oriented proposals. The role combines full-cycle selling with applied building science diagnostics to identify comfort, efficiency, and IAQ opportunities and convert them to contracted work.

This position is accountable for owning the front end of revenue creation: proactively generating pipeline through outbound activity (cold calls, door-to-door/community canvassing, referral follow-up), conducting consultative in-home evaluations, presenting technically defensible recommendations, negotiating terms, and closing new customers. Success is measured by consistent new-customer acquisition, deal velocity, and quality of scope capture.

\n\n

Objectives and Key Results (OKRs)

Objective 1 — Consistently generate new business pipeline: KR1.1 produce X qualified leads per month; KR1.2 schedule Y in-home assessments per month; KR1.3 maintain a prospect pipeline valued at Z in potential contract revenue.
Objective 2 — Convert assessments into signed contracts at a target rate: KR2.1 achieve a conversion rate of A% from in-home assessment to signed contract; KR2.2 close B dollars of new revenue per quarter.
Objective 3 — Improve diagnostic accuracy and scope quality: KR3.1 reduce rework/call-back rate on sold projects to ≤ C%; KR3.2 deliver complete scopes and estimates that meet operations acceptance criteria at a D% first-pass rate.
Objective 4 — Increase customer value and satisfaction: KR4.1 achieve a Net Promoter Score (NPS) or customer satisfaction metric ≥ E for closed customers; KR4.2 increase average sale value by F% through bundled solutions and upsells.
Objective 5 — Optimize sales process efficiency and data hygiene: KR5.1 log 100% of prospect and customer interactions in CRM within 24 hours; KR5.2 maintain forecast accuracy within ±G% month-over-month.

\n\n

Key Performance Indicators (KPIs)

Number of outbound contacts (cold calls, canvass visits, referral outreaches) per week.
Qualified leads generated per month and monthly qualified-lead-to-assessment conversion rate.
Number of in-home assessments completed per month and assessment-to-proposal conversion rate.
Signed contracts (count and dollar value) per month/quarter and average sale value.
Revenue closed per month/quarter and attainment versus quota.
Sales cycle time (average days from first contact to contract signature).
Proposal acceptance rate and percentage of proposals requiring revision due to scope errors.
Customer satisfaction / quality metrics post-install (NPS, complaint rate, call-backs per job).
CRM activity and forecast accuracy (entries, follow-up completion, stage progression).

\n\n

Problems solved (internal & external customers)

External — Accurately identifies and quantifies home comfort, efficiency, and indoor air quality problems for homeowners; translates technical diagnostics into clear, prioritized, and implementable solutions that meet homeowner needs and budgets.
External — Reduces homeowner uncertainty by providing defensible recommendations, demonstrable expected outcomes (comfort, savings, IAQ improvement), and clear scope and pricing leading to confident purchase decisions.
Internal — Supplies operations and estimating teams with complete, accurate scopes and diagnostic data to enable efficient scheduling, correct material procurement, and minimized rework or change orders.
Internal — Feeds product, marketing, and leadership with real-world field intelligence on customer needs, common objections, and market opportunities to refine offerings and go-to-market strategies.
Internal/External — Shortens sales-to-install cycle and improves project throughput by reducing ambiguous scopes and increasing first-time-right installations.

\n\n

Key skills, abilities and knowledge required

Sales competencies: full-cycle selling, cold calling, objection handling, negotiation, closing techniques, and sales process discipline.
Building science fundamentals: heat transfer, airflow, insulation performance, ventilation principles, building envelope diagnostics, and HVAC system interactions.
Technical diagnostic skills: use and interpretation of tools such as blower door, thermal imaging, combustion analyzers, manometers, CO detectors, and basic HVAC trouble-shooting.
Estimating and proposal development: ability to scope work, quantify materials/labor, prepare clear proposals, and explain trade-offs between solutions.
CRM and data management: proficiency entering and maintaining accurate records, opportunity staging, forecasting, and using sales analytics to drive decisions.
Customer communication: clear verbal and written communication, consultative needs assessment, ability to translate technical findings into homeowner-friendly language.
Operational coordination: scheduling awareness, basic project management, and ability to hand off complete work packages to operations teams.
Personal attributes: self-motivation, resilience to rejection, time management, problem-solving orientation, and comfort working independently in the field.
Regulatory and safety knowledge: awareness of relevant NYC building codes, permit processes, and safe work practices; applicable licenses or certifications where required.
Development needs (if not already present): formal training in building science principles, diagnostic tool operation, sales methodology, and CRM best practices.

\n\n

Performance expectations and development

Performance for this role is expected to be quantitatively demonstrable against the OKRs and KPIs above. The incumbent must maintain a persistent outbound pipeline generation rhythm, achieve target conversion and revenue metrics, and deliver scopes that minimize downstream rework. Ongoing professional development should focus on deepening building science expertise, diagnostic accuracy, and advanced sales techniques to continuously improve conversion rates, average sale value, and operational handoff quality.

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Residential Comfort Advisor/In-Home Building Science Consultant

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